Does my client ever see OptumFlex?
In one place, and we would rather say so here than have you find it: the backup SMS. When a client taps Resend on a mobile code, the new code also goes by SMS. Indian SMS rules (DLT) require every SMS sender to be a registered business, so that one message arrives from our registered sender ID, OPTUM, and is signed OptumFlex. Your domain, your logo, your theme, your payment gateway, your WhatsApp number and your SEBI registration number on every document are yours.
What if the WhatsApp code never arrives?
Your client taps Resend. A fresh code goes on WhatsApp and by SMS to their Indian mobile, the same on both, and whichever arrives first works. The backup SMS is not charged to your wallet. After three requests for the same number a picture check appears, and after six the number is paused for an hour, so nobody can use your sign-up page to flood a phone.
Can I change the order of the steps?
Yes. Each step is individually switchable and the sequence is yours. Some desks take payment first and complete KYC afterwards; others will not let anyone near a plan until the agreement is signed.
What happens if a client disputes what they agreed to?
You open one PDF. It shows their IP address, their city, the exact second they signed, the SHA-256 hash of the document they signed, and how many seconds they spent reading each document before the OTP box even appeared.
Whose KRA account is used?
Yours. You enter your own credentials and POS code, and choose live or sandbox per registry. We never sit in the middle of your KYC.
Do you hold any client money?
Never. Payments go to your own merchant account on your own gateway credentials. Nothing routes through an OptumFlex account.
How long does it take to go live?
About three hours once your credentials are in hand — domain, logo and company details, gateway keys, SMTP, WhatsApp, KRA credentials and your MITC PDF. The clock starts when that list arrives, not when a contract is signed.
What if someone starts signing up and disappears?
They are already a lead on your list, with whatever they verified, and reminders go out automatically. Most desks discover this is the cheapest source of clients they have.